TELUS Digital outlines when AI versus a human should handle customer service and how contact centers should measure AI performance.
Full Disk Access on macOS has been a binary switch for a decade: an app either gets to see your whole filesystem or it doesn't. That design assumption just quietly broke, and Apple's response tells you more than the incidents that caused it. Context This isn't a new vulnerability class. It's an old…
If you ask an LLM to perform a compliance audit, it will likely fail. Not because it lacks knowledge, but because it lacks discipline. In my experience building high-stakes systems, I've seen the same pattern repeat: an agent analyzes a process and concludes, "We are compliant with GDPR." Or, "We…
By Yaala Labs Stop rewriting the same tools for different AI frameworks. Imagine building a calculator app, then discovering you need to rebuild it from scratch every time you want to run it on a different device. That's what building AI agent tools feels like today. Write a weather lookup tool for…
By Yaala Labs Ever wished you could intercept your AI agent's thoughts before they speak? Or give them a photographic memory that lasts exactly as long as you need? We've got you covered. Agent Kernel now features Execution Hooks and Smart Memory Management - two game-changing capabilities that…
OPENING: We just shipped a production voice command center handling 8 concurrent AI agents orchestrated through VAPI webhooks, Supabase Edge Functions, and a normalized 8-table Postgres schema. This article breaks down the technical architecture we used to route real-time voice interactions across…
New agent AI layer in Realtor.com®+™ automates client setup, surfaces daily client insights, and recommends next actions; part of a broader wave of updates as the platform expands to 192,000-plus agents nationwide AUSTIN, Texas, Oct. 6, 2026 /PRNewswire/ -- Realtor.com® today announced...
[Daily Trust] Security forces in Ondo State have killed Abdussamad Ohida, a commander of the Islamic State West Africa Province, ISWAP.
Your AI Agent Has a Burn Rate: Governing the Cost of Production AI Agents on AWS Every AI pilot I have reviewed in the last two years had the same surprise waiting in production: the invoice. A demo that cost $40 to run suddenly costs $4,000 a month at real traffic. Nobody planned for it because…
If you have ever run an integration project, you know the routine: API docs, SDK setup, auth scopes, edge cases, and more time than anyone estimated. That model is still important. But there is now a new layer on top of it: agent skills. In ecosystems like OpenClaw , assistants can install skills…
